FIRST – REQUIREMENT TO LESSEE AND DRIVER (S):
The tenant and drivers must have all the following requirements:
- Valid driver’s license for the last 2 years.
- Driver`s age over 25 years old.
- Provide ID card, debit / credit card, residence card or passport with valid address.
The drivers listed in the contract will be the only ones authorized to drive the vehicle.
SECOND – INSPECTION VEHICLE:
By signing this contract, the lessee confirms having seen and inspected the vehicle and confirms that it is in good condition.
THIRD. – USE OF THE VEHICLE:
The tenant receives in rental the vehicle described above, in good working conditions, with all documents, tires, tools and accessories. Drivers in the contract must conserve them and drive the vehicle according to the regulations of the Traffic Code. Being expressly prohibited:
- Driving the vehicle by unauthorized persons in the contract.
- Transporting people or goods when it explicitly implies the sublease of the vehicle.
- Transporting people or merchandise without having obtained the administrative authorization, required by the legal system. In case of non-compliance, the lessee will be responsible for the penalties that may be imposed on the lessor by the Administration.
- Illegal activities. Driving the vehicle with the disadvantage of physical conditions, motivated by alcohol, drugs, fatigue or illness.
- Use the vehicle to push or tow other vehicles.
- Participate with the vehicle in races, sports competitions, etc.
- Having the vehicle badly parked or poorly guarded when it was not used.
- Manipulate the odometer of the vehicle. Any type damage must immediately be notified.
- Travel outside the national road network or any land not suitable, being expressly excluded from insurance coverage the damage to the underside of the vehicle or mechanical components that are damaged as a result of bad driving, as well as the damages caused by the circulation of restricted areas of the road network.
- Not stopping the vehicle as soon as possible when any warning light or alarm that indicates anomaly in the operation of the vehicle or is detected by the lessee/driver. The lessor shall be contacted for them to arrange or inform the suitable proceeding. Neither repairs nor assistance other than that provided or without prior authorization from the lessor, will be paid.
- Driving the vehicle to another country
- Carry out an extreme or demanding sport driving that causes premature or anomalous wear of elements of the vehicle that do not correspond to the kilometers made and that has its origin in an excess of demand on the part of the lessee/driver.
- Vary any technical characteristics of the vehicle, the keys, equipment, tools and / or accessories. In the case of breach of this article, the lessee must bear the expenses, duly justified, of reconditioning the vehicle to its original condition, as well as paying an amount for the immobilization of the vehicle.
- Assign, rent, mortgage, pledge, sell or any other form of security.
- Transporting children under three years of age or over three years of age who do not exceed a height of 150 centimeters without using the corresponding compulsory retention device approved according to the child’s weight and height.
The lessee undertakes and commits to the faithful compliance with the rules on traffic regulation. He must respond personally for the payment of fines or compensations for which he is required or convicted.
FOURTH – RETURN OF THE VEHICLE:
The lessee will return the rented vehicle together with all its documents, keys, tires, tools and accessories, in the place and date stipulated in the contract. Failure to comply with this condition entitles the lessor to charge the client’s debit / credit card with extraordinary service fees or the amount of the value of the parts that must be replaced.
If the lessee wishes to extend the term of the contract, they must notify the lessor before it expires and also receive prior authorisation from the lessor depending on vehicle availability. The lessee shall return the rented vehicle on the date and to the place indicated. Noncompliance with this clause will empower the lessor to legally demand the return of the vehicle.
FIFTH – HIRE CHARGES:
The lessee agrees to pay and authorizes the lessor to collect after the end of the rental of the vehicle by electronic payment system or with any collection system all those expenses, penalties, fines, repairs or other situations caused by its misuse and that are necessary to restitute the lessor in the damage caused.
1) The exceptional services hired, used or incurred. The application of the agreed rate is initially suspended until the return is made.
2) The charges caused by the loss of the vehicle’s documentation, as well as the loss of tires, tools, accessories, etc.
3) The costs of repairing the damage caused to the vehicle or its accessories by the lessee or by a third party, in the event of an accident or in a fortuitous event; as well as the damages that may occur due to theft, when the following circumstances occur:
- a) The vehicle was not used in accordance with the established conditions.
- b) The accident report or police report had not been completed within the prescribed period or that it did not conform to the reality of the events that occurred.
4) The fines and legal expenses motivated by the traffic infractions or infraction of the laws by the lessee. A Fee of 30€ will be paid for handling fines.
5) In case of wrong refueling, the client / lessee will pay all the expenses incurred (crane, emptying the tank, etc.)
6) Exceptional cleaning or repair of upholstery. It will be understood as those produced by gum, resins, acids, oils, inks, liquids, smoking and animals.
7) In the event that the vehicle is declared total loss or is unusable for its use, it will be compensated for the new value of the vehicle, including the optional elements that it had. In the case that the model is no longer manufactured, the corresponding amount will be credited to an equivalent model that replaces it.
8) If you have booked a car online on www.carhirealtea.com you will automatically receive a confirmation on your email that we have got your booking request. This document is not valid for collection of the car. Your booking has the status pending and we will send you a booking confirmation as soon as your order is manually checked and availability of car is confirmed within the next 24 hours. If there is any error with website or wrong pricing of the car at the moment of your booking, we can not guarantee the price you have been quoted.
SIXTH – CANCELLATION POLICY:
There is no cancellation fee or prepayment. You can cancel the booking at any time until 24 hours before collection of the car.
SEVENTH – ACCIDENTS & INSURANCE:
Car hire Altea offers you the most complete insurance on the market to cover any possible problem that you may have during your trip. The lessee and authorized drivers are included in the unlimited civil liability insurance policy taken out by the lessor. You will have full coverage by simply showing a damage report form or the police report. Without any additional costs, you will also have included 24 hours free road assistance and replacement vehicle when you request it. The cost of towing the vehicle and assistance will be covered by the full cover insurance.
In case of accident, the lessee must immediately inform the lessor of any incidents and complete an accident report with the full details of the other party and any witnesses. This must be sent to the lessor. The relevant authorities must be notified if any party is injured. In case of accident, and provided it is possible, the lessee will not leave the rented vehicle without taking the necessary precautions to protect it. In case of theft, the lessee must file a police report and send copy to the lessor. The lessee must contact the lessor by telephone and you will find a 24 hour emergency phone number on your contract.
In case of accident the lessee commits to:
Obtain the full details of the opposing party and possible witnesses, filling out an accident report, which will be sent to the lessor. Not abandon the rented vehicle without taking adequate measures to protect it. Immediately communicate the fact to the lessor.
The lessee is responsible for any damage, harm, injury, loss, or death caused to third parties, their property or belongings on occasion or due to negligent, culpable or fraudulent driving.
In case of an accident against objects or scratches on the body of the car, damages to the interior of the car, accidents or incidents against another driver without having the damage report or a police report, the insurance will guarantee the total cover for a minimum excess of 150 to 300 Euro depending on the car. The payment of this minimum excess can be asked for on car hire collection as a deposit or guarantee, or on return for damages caused to the vehicle without a friendly accident form or police report.
Wheel blowouts are considered to be the result of the negligent use of the vehicle and therefore their repair and assistance will not be covered by this insurance. Theft of the vehicle is 100% covered with o€ excess by returning the key of the vehicle.
What’s Not Covered?
- Parking & Traffic fines. Traffic fines will also incur a 30€ administration fee.
- Replacement keys
- Damage to tyres and wheels
- The hirer will pay all costs of repairing the damage to the vehicle if there is something left in the car and the car is broken into. The hirer is informed that any personal belongings left inside of the vehicle are not insured.
- Incorrect fuel. It is responsibility of the hirer to make sure the correct fuel is deposited into the vehicle, if not the hirer shall pay any costs incurred to repair the vehicle.
EIGHTH – RESPONSIBILITY OF THE LESSOR:
The lessor declares to have taken the necessary precautions to avoid mechanical failures of the hired vehicle. In the event of these occurring, the lessor does not assume any responsibility for the damages that could directly or indirectly be caused to the lessee as a consequence of said failures or breakdowns.
NINTH – CHARGES DEBIT / CREDIT CARD:
By signing this contract the lessee authorizes Car hire Altea or our partners to charge on the debit / credit card provided, the agreed or remaining pending quantity at the end of the contract for rent, damage caused not covered by the insurance, or any other charge attributable to the tenant, communicating the breakdown of the charges.
Accepted debit cards
If the lessee cant provide one of the accepted debit cards below, lessor will require a deposit between 200 to 500 euro.
- Credit card
Not accepted debit cards
Debit cards that is not accepted when renting a car with Car hire Altea is cards that do require a pin code for online purchases or for electronic use only. See examples below:
– Visa Electron
– Maestro Cards
– Revolut or other online bank debit cards
– Debit card marked ‘For electronic use only’.
TENTH – EXTRA CHARGES CREDIT CARD
The liquidation of total final amount of the rent is subject to the return of the vehicle in the same condition as it was delivered and on the date, place and time as agreed in the contract, in such case the lessee shall pay the lessor any extra charge attributable to lessee as a result of the general terms of this contract. In the event that the lessee decides to pay by debit / credit card he/she does authorize the lessor to debit the credit card of any extra amount originated and attributable by lessee, and lessee shall sign the acceptance of the charge of the total final amount of the rent in the contract.
ELEVENTH – COMPULSORY INSURANCE AND ROAD ASSISTANCE:
The rental agreement includes a roadside assistance service with the insurer.
TWELFTH – TRANSPORT AND COLLECTION OF THE VEHICLE IN ADDRESS OTHER THAN THE REGULAR:
The lessee may request the lessor to transport the vehicle to a different address than usual, as well as for its collection. Said service must be requested together with the lease of the vehicle.
THIRTEENTH – LAW AND JURISDICTION:
In the event of any dispute that may arise between the parties, they hereby agree to submit to the jurisdictions of the courts of Denia, with expressed renounced to any other.